Delivery

We will deliver your order using the delivery option you select at checkout. All shipping costs include VAT.

ROYAL MAIL TRACKED 48: £5.00 (free for members on orders over £75)
Receive your order within 2 to 3 working days. This service does not require a PIN.

NEXT WORKING DAY DELIVERY WITH DPD, PIN REQUIRED (DEFAULT): £8.00 (free for members on orders over £150)
Receive your order the next working day if you place it before 1pm (excluding NI, Channel Islands and Scotland*). For your security, a one-time delivery PIN protects your parcel. You receive the PIN by text or email on the day of delivery. Share this PIN with the courier when they arrive.

NEXT WORKING DAY DELIVERY WITH DPD, NO PIN REQUIRED: £8.00 (free for members on orders over £150)
Receive your order the next working day if you place it before 1pm (excluding NI, Channel Islands and Scotland*). With this option, DPD can deliver your parcel without a PIN check. By selecting this option, you accept full responsibility for your parcel once DPD marks it as delivered. We cannot replace or refund parcels reported as not received when you select this option.

SATURDAY DELIVERY: £18.00
Order before 1pm on Friday to receive your order on Saturday (excluding NI, Channel Islands and Scotland*).

*For NI, the Channel Islands and Scotland, we cannot guarantee next day delivery due to the courier service in place. We expect you to receive your order within 2 to 5 working days.

Delivery Terms

Working days exclude Saturdays, Sundays, and national and bank holidays.

We track most parcels, and couriers usually require a signature, a PIN or a photo on delivery. We cannot deliver to PO Box addresses.

If you will not be at home, the courier may offer alternative delivery options, such as delivery to an alternative address or a drop-off location. If you choose an alternative option, you accept responsibility for any loss of or damage to the parcel. The courier may take a photograph as proof of delivery.

Adverse weather conditions may delay delivery of your order.

If you cannot take delivery and the parcel returns to us, you must pay an additional delivery fee to have it sent out again.

Returns

We hope you are completely delighted with your order. If you are not, we will offer a credit if you return the product within 14 days, unopened, unused and in its original packaging. We reserve the right to refuse a credit if items are not in a saleable condition. We do not refund original or return postage costs.

We recommend you return products by Royal Mail Special Delivery or another tracked service, so you have proof that we received your return.

Please contact concierge@embassyofbeauty.co.uk if you would like to return your order.