Embassy of Beauty is a UK-based curator of the world's most niche and exceptional beauty brands, selling online across the UK and US and offering in-clinic facial treatments at our Kensington townhouse.

We travel beyond the mainstream to find innovators, artisans and visionaries redefining beauty in their own way, so you can discover products you won't find everywhere else.

Embassy of Beauty was founded in London in 2018 by Natalie Kingsley-Fieldgrass and Theo Fieldgrass.

It opened as a skincare retailer and facial clinic on Kensington Church Street, and now curates more than twenty niche brands, sold online in the UK and US.

Yes. Embassy of Beauty Ltd is registered in England and Wales (company number 11104608) and has traded since 2018 from 3 Kensington Church Street, London W8 4LB, where it runs a retail space and facial clinic.

Every product is sourced directly from the brand or its official distributor.

No. Embassy of Beauty in London is an independent UK company and is not connected to the Embassy of Beauty medical spa group in Paris and Dubai.

Every brand we stock goes through a curation process built on three principles: authenticity, efficacy and transparency.

We look for founders with genuine purpose, formulations that truly work, and brands that are open about their ingredients and processes. If a product doesn't meet all three, it doesn't make the cut.

Yes. Every product is rigorously tested by our team across a range of skin types and concerns before it reaches our shelves.

From sensitive to resilient skin, hydration to acne, we observe results, monitor reactions and assess formulation performance, packaging and feel — so everything we offer has genuinely been experienced by us first.

Yes. Embassy of Beauty sources every product directly from the brand or its official distributor, so everything you buy is 100% genuine.

Brands such as Biologique Recherche and AUTEUR also ship with anti-counterfeiting security tags so you can verify authenticity on arrival.

Yes. Our Kensington townhouse at 3 Kensington Church Street, London W8 4LB is both our UK office and a working clinic, offering facial treatments alongside our full product range.

You can shop online across embassyofbeauty.co.uk (UK) and embassyofbeauty.co (US), or visit us in person to shop and book a treatment.

Embassy of Beauty is for anyone who wants considered, hard-to-find beauty from brands they won't find on the high street.

Our edit spans more than twenty brands across clinical skincare, body care, haircare, and personal and home fragrance — so there's a fit whether you want visible results or a more sensorial ritual.

Melasma is a common pigmentation condition that causes patches of darker skin, most often on the face.

It can be managed with consistent skincare and sun protection, though it isn't something that can be cured.

Melasma is typically linked to hormonal changes and sun exposure and tends to appear as larger, symmetrical patches, while post-inflammatory hyperpigmentation is a mark left behind once skin has healed from inflammation, such as a spot, and usually appears smaller and more localised.

Both are forms of hyperpigmentation, and both respond to consistent sun protection.

Largely, yes — chloasma is an older term for the same condition, most often used specifically when melasma appears during pregnancy, sometimes called the "mask of pregnancy."

Today, most dermatologists simply use "melasma" to describe the condition regardless of the cause.

Rosacea is a chronic skin condition that causes redness, visible blood vessels and sometimes small bumps, most often across the cheeks and nose.

It can't be cured, but it can usually be managed well. If you think you may have rosacea, it's worth getting a diagnosis from a dermatologist or GP.

Common triggers include sun exposure, heat, spicy food, alcohol, stress and certain skincare ingredients, though triggers vary considerably from person to person.

Keeping a simple diary of flare-ups alongside diet, weather and products can help identify individual triggers.

Barrier-first skincare is an approach that prioritises strengthening the skin's outer protective layer before introducing active ingredients, on the principle that a healthy barrier is what lets actives work without causing irritation.

A damaged skin barrier generally needs time, simplification and support — cutting back to a gentle cleanser, a barrier-supporting moisturiser and sun protection, while pausing strong actives such as retinoids or exfoliating acids until the skin has settled.

Signs of a compromised barrier include tightness, stinging, redness and unusual sensitivity to products that were previously well tolerated.

The skin microbiome is the community of bacteria and other microorganisms living on the skin's surface, which plays a role in keeping it healthy and balanced.

Some brands we stock formulate specifically to support this balance, using prebiotic, probiotic or postbiotic ingredients rather than working against it.

AHAs (alpha hydroxy acids) are water-soluble and work on the skin's surface, which suits texture and brightness, while BHAs (beta hydroxy acids) are oil-soluble and can get into pores, which suits congestion and blackheads.

Azelaic acid is a naturally occurring acid often used to help with redness, uneven tone and congestion, and it's generally considered gentle enough for sensitised or rosacea-prone skin.

Clinical skincare is generally built around measurable actives and dermatological science, aimed at visible change. Ritual-led skincare puts more weight on the experience of application itself, alongside its effect on the skin.

We stock brands across both traditions, and plenty of products draw on both.

Some ingredients, such as high-strength retinoids and certain essential oils, are generally advised against during pregnancy and breastfeeding.

Several of the brands we stock, including Biologique Recherche and AYUNA, state that specific ranges are formulated to be pregnancy-safe — always check the individual product page, and check with your doctor or midwife if you're ever unsure.

Yes. Several of our brands — including Biologique Recherche, AYUNA, Jorgobé and Bodyologist — formulate specifically for different skin types, alongside targeted ranges from elsewhere in our edit.

Browse by concern using the filters on our site, or contact our concierge team on +44 (0)20 3358 9998 if you'd like help finding the right fit.

Skin renews on roughly a 28-day cycle, so most new products need at least four to six weeks of consistent use before any change becomes visible, with some concerns, such as pigmentation, taking longer.

We offer five 60-minute facials, each £200: Soin Restructurant et Lissant, Soin Lift C.V.S., Soin MC110, the Myoxinol™ Facial by Irene Forte, and the Indulgent Serenity Facial by AYUNA.

Each is targeted at different skin needs, from sculpting and lifting to soothing sensitised skin.

Book online through the "Book a Treatment" link on our website, which uses our Zenoti booking system.

You can also call the clinic directly on +44 (0)20 3358 9997.

We're at 3 Kensington Church Street, London W8 4LB, open Monday 10am–6pm, Tuesday to Friday 10am–7pm, and Saturday 10am–6pm; closed Sundays.

Our therapists can talk you through which treatment suits your skin when you book — call us on +44 (0)20 3358 9997.

Treatments are built around your skin's needs on the day, using targeted massage techniques alongside clinical-grade products from the brand behind each facial.

Yes — all essential oil-free Biologique Recherche treatments are suitable throughout pregnancy and breastfeeding.

Let us know when booking so we can tailor your treatment accordingly.

Yes — call our Skin Care Consultants on +44 (0)20 3358 9998, or drop into the clinic during opening hours.

Standard UK delivery is £5.00 via Royal Mail Tracked 48 and arrives in 2–3 working days, and it's free for MyEB members on orders over £75.

This service excludes Northern Ireland, the Channel Islands and Scotland, which may take slightly longer.

Yes. Order before 1pm and choose Next Working Day Delivery for £8.00, free for MyEB members on orders over £150.

Northern Ireland, the Channel Islands and Scotland aren't covered by next-day delivery and typically arrive within 2–5 days instead.

Yes. Order by 1pm on Friday and choose Saturday Delivery for £18.00.

As with our other services, this excludes Northern Ireland, the Channel Islands and Scotland.

MyEB members get free standard delivery on orders over £75, and free next-day delivery on orders over £150.

Joining MyEB Rewards is free — see our Account & MyEB Rewards section below.

Most parcels are tracked and require a signature or photographic proof of delivery from the courier.

We're unable to deliver to PO Box addresses, and adverse weather can occasionally cause delays.

Working days for delivery purposes exclude Saturdays, Sundays and bank holidays, other than our paid Saturday Delivery service.

You'll receive tracking information by email once your order has been despatched from our warehouse.

If you can't locate it, contact our concierge team at concierge@embassyofbeauty.co.uk or +44 (0)20 3358 9998.

Yes. US customers shop and are fulfilled locally through our dedicated US site, embassyofbeauty.co, priced in USD.

Shopping through the US site avoids international shipping delays and import charges, since orders are fulfilled from within the US.

No. Orders placed on embassyofbeauty.co are fulfilled from our US warehouse, so there are no customs charges or import duty to pay on delivery.

No. embassyofbeauty.co.uk delivers to addresses in the UK, Guernsey and Jersey only, and embassyofbeauty.co delivers to the US. We do not ship to any other countries.

embassyofbeauty.co.uk charges in GBP (VAT-inclusive) and embassyofbeauty.co charges in USD, so shop whichever site matches your delivery address.

No — US and UK orders are fulfilled and returned through separate systems, so please return an order to the site it was purchased from.

To return a US order, contact our concierge team at concierge@embassyofbeauty.co.uk. They will create a returns label for you.

You can return most items within 14 days of delivery, provided they're unopened, unused and in their original packaging.

Full details are on our Delivery & Returns page.

Send your item back to us using a tracked or recorded-delivery service — we recommend Royal Mail with a tracking receipt.

We're only responsible for your parcel once it's been received at our warehouse, so keep proof of postage until your return is confirmed.

Once received, returns are processed within 14 working days, with credit notes issued within 5 working days and refunds back to your original payment method within 14 days.

Your bank or card provider may take a little longer to show the refund in your account.

No — for hygiene reasons, items must be unopened, unused and in their original packaging to qualify for a return.

No. Original shipping costs and return postage are both non-refundable.

We're unable to treat an item as returned if it's lost in transit, which is why we recommend sending returns using a tracked service.

Keep your proof of postage and tracking number in case you need to raise a claim with the courier.

We accept Visa, Mastercard and American Express, as well as Apple Pay.

Your card is debited and cleared at the point your order is placed, not when it ships.

Contact our concierge team on +44 (0)20 3358 9998 as soon as possible — we can amend or cancel an order before it's despatched, but not once it's on its way to you.

Once an order has shipped, you'll need to return it instead — see our Returns & Refunds section.

Yes — you'll receive an email confirmation immediately once your order has been successfully placed.

Double-check your card details and try again, or contact your bank; if the issue continues, call us on +44 (0)20 3358 9998 and we'll help.

We don't provide Tax Free Shopping forms for online orders; overseas visitors should check the HMRC website or reclaim VAT airside when departing the UK.

We're not able to send samples ahead of a purchase, but every order over £200 includes three complimentary samples chosen for you.

Yes — your basket is saved between visits as long as you stay logged in and have cookies enabled.

Click the "My EB" icon, select "Create an account", and fill in your details.

Click "Forgot your password?" on the login page, enter your email, and follow the reset link we send you.

Log in and go to "Your Account" to amend your details; card details are stored via PCI-compliant tokenisation, so contact us to remove a saved card.

MyEB Rewards is our free loyalty programme — simply create an Embassy of Beauty account and you're automatically enrolled, with 75 points to start plus 1 point for every £1 you spend.

You earn points on every purchase, plus for leaving product reviews, adding your birthday, and referring friends.

Every 100 points is worth a £10 voucher — redeem it under "My Rewards" in your account, then apply it at checkout.

Each voucher must be used in a single purchase and can't be split across orders.

Points expire one year from the date of the purchase that earned them.

Points earned on that purchase are automatically removed, and you can re-earn them on your next order.

Log in and check your Account Overview page — your tier status renews every 12 months from the date you joined MyEB Rewards.

Find your referral link under "Refer Your Friends" in the Earn Rewards section of your account, and share it directly — sharing via coupon sites isn't permitted.

If your friend cancels or returns their order, the referral points won't be credited.

Unsubscribe from the newsletter using the link in any email; to leave MyEB Rewards entirely, email concierge@embassyofbeauty.co.uk.

Leaving the programme forfeits any accrued points, and rejoining later starts your balance back at zero.

Call us on +44 (0)20 3358 9998 or email concierge@embassyofbeauty.co.uk.

Our online concierge team is available Monday to Friday, 9am–6pm (GMT).

Call the clinic directly on +44 (0)20 3358 9997, Monday to Saturday, 10am–7pm (GMT).

See our full Delivery & Returns page for complete terms, or contact concierge@embassyofbeauty.co.uk with any specific questions.