Frequently Asked Questions


Expand Why can’t I buy the Lotion P50 1970 in the UK?

In 1970, Yvan Allouche created the first Lotions P50, exfoliating lotions to be used for daily skin care. Unique of its kind, this progressive exfoliating treatment purifies, cleanses and reconditions, restoring the skin's original capacity to regenerate itself and glow from within. However, the original formulas contain phenol, which is an ingredient that has been banned in the European Union. Phenol was responsible for a tingling, burning sensation on the skin, and these formulas are currently only available in the U.S. Biologique Recherche took the opportunity to reformulate phenol-free Lotions P50 to improve the formulas with new and results-driven ingredients. The new formulations of Lotions P50 are available in the UK, please visit the page here.

Expand Where are Biologique Recherche products made?

All Biologique Recherche products are made in their own factory in Suresnes, France.

Expand Are Biologique Recherche products tested on animals?

No, Biologique Recherche is against animal testing in all its forms. All of our formulations, ingredients and products are cruelty free. We comply with all current EU cosmetics directives, including those that prohibited finished cosmetic products from being tested on animals.

The Cosmetic Directive 76 / 768 / EEC 93 / 35 / EEC, 7th amendment (September 11th, 2004), and the new European Regulation (EC) No 1223/2009 led to the ban animal testings for cosmetic purposes.

Biologique Recherche is committed not to use raw materials coming from protected or endangered species. We can ensure that we follow the highest standards of safety, hygiene and traceability.

Expand Do Biologique Recherche products contain biological extracts?

Animal and vegetal active ingredients in Biologique Recherche products are by-products and all respectful of C.I.T.E.S. guidelines. As a result, we commit to not use raw materials derived from protected or endangered species.

Expand Is Biologique Recherche nature-friendly?

None of Biologique Recherche products destroys nor harms natural resources. Biologique Recherche always maintains in all of its developments a commitment to preserve natural resources. Most of our suppliers located in France abide by ISO 14000 standards.

Expand Do Biologique Recherche products contain any preservatives?

Biologique Recherche does not use any controversial ingredients to act as preservatives; none of our products contain paraben or silicone.

Expand What is the shelf-life of Biologique Recherche products?

All Biologique Recherche skin care products have a shelf-life of 12-30 months from manufacturing and there is a best before date and batch code on each product. Once opened, the shelf-life is 3-12 months depending on the product. This is indicated on each product within the following icon:

Expand Should I keep Biologique Recherche in the fridge?

It is always best to keep your Biologique Recherche in an ambient to cold environment. It is not required to store your products in the fridge, however some masks and serums could be kept in the refrigerator to enjoy a cooling effect.

Please note that if you are using Biologique Recherche Cocktail d’Actifs Régénérants, it is important to follow specific storage instructions. Should you not use one of the bottles entirely, please keep in the fridge and use within 48 hours.

Expand What are Prooftag© stickers?

The Prooftag© stickers are a system that was developed to offer a Product Tracking, Counterferteing and Consumer Protection service. This system involves affixing on each Biologique Recherche product, excepted samples and accessories, a label composed of a QR code and a Bubble tag™. These labels allow each product to be tracked from the warehouse to you and ensure not only traceability and quality control of Biologique Recherche products but also health safety. This system proves product authenticity, and fight against counterfeiting and parallel markets.

Expand What is the BR oxygenating complex?

Biologique Recherche Oxygenating Complex boasts exceptional oxygenating properties: in vitro tests show that the Oxygenating Complex clearly stimulates cellular respiration, when cells lack oxygen. These significant results highlight a direct “oxygen carrying / replenishing” effect, and increases the results of the other active ingredients that will be applied. It is a secret BR formula that contains, among other ingredients, perflurodecalin, a compound known for transporting oxygen.

Expand What is the BR botanical complex?

The exclusive Biologique Recherche Phyto-Complex is a botanical complex composed of Fucus (aka Rockweed), Birch, Ivy and Horsetail. These combined extracts give this Phyto-Complex toning, detoxifying and purifying properties.

Expand I'm pregnant! Can I use the Lotion P50 during pregnancy?

Absolutely, you can use the Lotion P50 whilst being pregnant.

Expand I'm pregnant! What product can I use during pregnancy?

All Biologique Recherche products that are free from essential oils are suitable for use throughout your entire pregnancy and when breastfeeding. Although you are able to use all of Biologique Recherche face care products, we recommend to that you always mention that you are pregnant to your Skin Care Consultant.

Expand I'm pregnant! What treatment can I have during pregnancy?

All Biologique Recherche treatments that are free from essential oils are suitable for use throughout your entire pregnancy and when breastfeeding. Although you are able to use all of Biologique Recherche face care products, we recommend to that you always mention that you are pregnant to your Skin Care Consultant.

Expand I have pigmented skin, what products should I use?

Biologique Recherche has specifically designed a range for pigmented and sun damaged Skin Instants®: PIGM 400. The products include a Targeted Sérum, a Facial Cream and a Hand Cream, to visibly reduce existing pigmentary imperfections and prevent the appearance of new dark spots.

Expand I have sensitive skin, what products should I use?

Biologique Recherche has specifically designed a range for sensitive Skin Instants®: Biosensible. The products include a Cleanser, a Mask, a Targeted Sérum, two Facial Creams (for normal or oily skin) and an Eye Cream, to help lastingly reduce the signs associated with cutaneous sensitivity.

Expand I'm on medication for acne, what products would be suitable?

If you are currently on Roaccutane or any Tretinoin/Retinol/Vitamin A-based product, we would advise you to speak to your dermatologist. We have a range of facial products that would be suitable for seborrheic Skin Instants® that are prone to acne. Once you are off medication, we recommend that you have a four-week break before starting hydroxy acid-based products such as our Lotions P50.

Expand Which products can I use after a surgical or skin resurfacing procedure?

Targeted Serum Sérum Biosensible, and Facial Cream Emulsion Gel Biosensible and Gel ADN Silkgen can be used to soothe the skin straight after a medical or surgical intervention. Acid-based products such as our Lotions P50 should only be used a couple of weeks following the procedure.

Expand Which products should I use for rosacea?

If you are affected by rosacea, we highly recommend that you utilise our Targeted Sérum, Sérum Erythros, combined with our Biosensible range. With rosacea, we advise that you have a simple skin care routine. Please contact us for further information on how to alleviate redness and reduce blood flow to the skin using Biologique Recherche.

Expand Can you use Biologique Recherche alongside other brands?

Of course – we don’t expect all of our customers to have a full Biologique Recherche skin care routine! However, we advise that you consult us before using any other skin care product alongside your Biologique Recherche care as it may counteract the effects of our products or sensitise your skin.


Expand Where are Ayuna products made?

Ayuna was created and is made in Spain.

Expand What does Ayuna mean?

Ayuna translates to 'fasting' in Spanish

Expand What is topical fasting?

Topical fasting is an approach to promote the proper functioning of the skin, without overstimulating and overfeeding it and providing it only with what it needs. The basis for cosmetic fasting is the same as oral fasting: when we eliminate over-stimulation, limit food intake, and follow a balanced diet, the repair and regeneration mechanisms immediately kick-in. In this situation, you activate the cell’s function and its natural defences to a normal level.

Expand What is green technology?

Specifically designed as an eco-luxury beauty brand, Ayuna’s botanical scientists have been inspired by the observation and conservation of plant species. They have cultivated, cared for, and researched numerous select plant varieties, from which botanical cells of remarkable quality and effectiveness have been obtained. The cultivation method of these cells is one free of pesticides or contaminants, and which does not exhaust or overexploit our precious natural resources.

Expand What is Ayuna's Scientific Garden?

Ayuna’s Scientific Garden stems from Botanical Cell Cultures derived from wild plants that are adapted to controlled conditions of a laboratory. It is a vertical, sustainable, and indoor in vitro culture system, from which a high cell density suspension is obtained that is rich in growth factors, transcription and epigenetic factors and peptides.

Expand Does Ayuna use microbiome friendly preservatives?

Ayuna products are formulated to protect the skin’s microbiota with a unique combination of microbiome-friendly preservatives of natural origin.

Expand Is Ayuna vegan?

Ayuna is vegan-friendly and is free-from animal derived ingredients (excluding Cream II, which does include beeswax to help with its richer texture).

Expand Is Ayuna cruelty free?

Ayuna is completely cruelty free. The brand never has and never will be tested on animals.

Expand Is Ayuna organic?

All of Ayuna’s ingredients are naturally sourced and, whenever possible, organic. Many of their products boast ingredient lists that are more than 50% organic.

Expand Is Ayuna sustainable?

Ayuna uses cultivation methods that have a minimal water consumption and carbon footprint. Using water derived from fruit, rather than traditional water sources, Ayuna uses the smallest amount of water during the production of their products. By using pure botanical ingredients that are pesticide and herbicide free, the production of these products does not damage the environment in which ingredients are found and cultivated.

Expand Is Ayuna's packaging recyclable?

All of Ayuna’s packaging is completely recyclable. The packaging is made with aminoplastics, rather than conventional plastics. These plastics have a much smaller carbon footprint and the energy consumed during production is also much less than other plastics. Waste and surplus product can also be used on fertilisers for the agricultural industry as part of the same production system.

Expand Does Ayuna use any ingredients of concern?

Ayuna products are developed free from all ingredients that are of concern:

EDTA, BHT, BHA, Phthalates, Synthetic musk, Formaldehyde, Halogenated organic compounds, Isothiazolinones, Parabens, Phenoxyethanol, Benzyl alcohol, Acrylates, Acrylamides, Polyacrylamides, Vinyl & Styrene derivatives, Ethoxylated compounds, Nitrosamine agents, Per & Polyfluroalkyl substances (PFAS), Petrochemicals (propylene glycol, mineral oil), Sulphates, Quats & amines, Synthetic dyes, Aluminium salts, Talc, Siloxanes and Silanes, Toluene, Xylene, Hydroquinone, Retinoids, Chemical sunscreens, Heavy metal & pesticide carriers, Nanoparticles, GMO, Animal origin ingredients, Ionizing radiation.

Expand Is Ayuna compliant with All Standards?

All ingredients are EcoCert, Natrue, Cosmos and/or ISO Compliant.

Expand What is the shelf life on Ayuna products?

All Ayuna products have a shelf life of 12 months once opened. Best before dates can be found on the underside of each product.

Expand Can I use Ayuna's products if I am pregnant?

Yes! All of Ayuna’s product are safe to be used during pregnancy.

Expand What is the beautifulness cocktail?

The iconic scent found in all Ayuna products. A cocktail of natural aromatic essential oils: gurjum balm, holywood, myrrh, chamomile, rosemary and buchu.

Expand What is the difference between Cream I and II?

Mainly the texture, and therefore the skin types each cream is going to work best for. Cream I has a lighter texture, meaning it will pair beautifully with oily / combination skin types. Cream II on the other hand is richer, pairing better with dryer skin types in need of nourishing (Cream II also has added beeswax).

Expand What is the difference between Ayuna's Facials and the Lotion P50 range?

Ayuna’s facials are powders in lotion, that need to be shaken prior to use, resulting in a creamier texture. The facials also use a raspberry vinegar, rather than the apple cider found in the Lotion P50 range. The Ayuna facials also include fermented lactobacillus and cocos nucifera. These are post-biotics. Peptide technology that maintains the balance of the skin’s microbiome by promoting the survival of beneficial microorganisms, as well as providing broad-spectrum protection to the formula against bacteria, yeast, and mould. It also acts as a natural and probiotic preservative.

Expand Should I use the Facial High or the Facial Low?

The Facial Low is generally better for more sensitive skin types, and those who have not used a chemical exfoliant before. The Facial High works best on thicker, more oily skin types.

Expand What should I use if I have dry skin?

For dryer skin types we recommend Soap Rich, the Facial Low, Essence, Cellular Oil, Cream III and Velo.

Expand What should I use if I have oily / combination skin?

For oily / combination skin types we recommend Soap Detox, the Facial High, Essence, Balm, Cream, Velo.

Expand What should I use if I have normal / balanced skin?

For normal / balanced skin types we recommend Soap, the Facial Low, Essence, Balm, Cellular Oil, Cream II, Velo.

Expand What should I use if I have mature skin?

For mature skin types we recommend Soap Rich, the Facial Low, Balm, Cellular Oil, Cream III and Velo.

Expand What can I use if I have sensitive skin?

For those with sensitive skin we recommend Soap or Soap Rich, the Facial Low, Balm, Cellular Oil, Cream III and Velo.

Expand Will Cream III make me high?

No! THC is the compound found in cannabis that is the cause of psychoactive effects. Cream III features cannabis sativa callus lysate which is the first generation of cannabis sativa stem cells.

Expand Can I use Ayuna if I have acne?

If you are currently on Roaccutane or any Tretinoin/Retinol/Vitamin A based product, we would advise you to speak to your dermatologist. For those with active and / or infected acne we would recommend following a Biologique Recherche prescription designed specifically to target this, once this is dealt with, then we could look at moving onto an Ayuna routine.

Expand How do I use the Ayuna Soaps?

Ayuna soaps can be used three ways.

1. As a cleansing mousse. For oily complexions or skin with visible pores, that does not leave an oily residue. Activate it using a cosmetic brush and water to create a creamy foam and massage onto the skin. Remove with warm water and dry.

2. As a cleansing cream. A gentle cleanser that removes impurities and makeup. Lather by lightly wetting hands and rubbing the soap between your palms, creating a creamy texture. Gently massage over the skin, focussing on areas of concern. Rise with water and dry.

3. As a micellar water. Perfectly compatible with delicate skin. Activate the product using water to create a micellar solution, moisten a cotton pad with the micellar solution, carefully cleanse and/or remove makeup from face and eye contour area.

Expand How do I use the Essence?

This product can be used once or twice a week. Apply a thick and uniform layer, wait 5 minutes, buff the skin by gently swiping your hand over the skin and rolling the product away, rinse excess and dry.

Expand How do I use the Balm?

This product can be used once or twice a week. Apply a fine layer after the cleansing ritual, allow 5-1 minutes, emulsify by adding plenty of water and using gentle circular movements over the skin, rinse the mask off in the shower or remove with warm moistened sponges.

Expand What is cold saponification?

Saponification is a chemical process in which a fatty element is neutralised in a basic aqueous medium to generate soap & glycerine. The method involves mixing the ingredients, saponification or curing.

Unlike conventional industrial processes, artisanal cold saponification is a much lengthier and more delicate process, involving no heat that guarantees the formula retains all the properties of its ingredients as well as very high glycerine content (at least 7-8%). In addition, by using top-quality raw materials, the artisanal cold process does not require repeated washing of the mixture, which is typical in the industrial process. This makes it a much more sustainable and eco friendly technique.

Every natural soap needs a curing or sedimentation phase. This is the process by which the soap matures for a few weeks in a suitable environmental condition, in a cool, dry area, away from heat and direct light. During this phase, the soap gradually acquires its final firmness and colour, the excess water evaporates, and the chemical process of saponification is completed. As a result, no free irritants remain in the final product, resulting in a fine texture and delicately solid bar.

Expand What is the cannabis sativa callus lysate and curcuma longa (turmeric) callus lysate included in Cream III?

Firstly, cannabis sativa callus lysate is the first generation of cannabis sativa stem cells, that act on the microbiota-skin-brain axis and act as the first instant mood lifter stimulating positive emotions.

Curcuma longa callus lysate is a plasma that consists of the concentrate metabolome of totipotent cells from turmeric rhizome. This metabolome is rich in stress-related cell factors specially designed to act synergistically against brain-skin connection induced stress.

Expand What are botanical cell factors?

Ayuna uses plasmas rich in botanical cell factors (from pomegranate, cotton, green carrot, turmeric, and noni). They are a synergistic combination of stem cells, growth factors, plus transcription and epigenetic factors.

Expand What does lemon water do?

The lemon water used in Ayuna’s products is 100% organic. It is sublimated water that provides an immediate hydrating effect and enzymatic activity.

Expand What are growth factors?

Growth factors are proteins that are naturally produced by skin cells and are responsible for maintaining homeostasis, which helps keep your skin alive and healthy. In simpler terms, the purpose of growth factors is to ac as a healing agent.

Expand What are peptidic fractions?

These fractions represent the first generation of genuine plant peptides.

Expand What are epigenetics in skincare?

Epigenetic skincare focuses on the change in skin cells caused by the modification of DNA expression. They can stimulate issue regeneration and protein turnover, resulting in smoother, healthier and younger-looking skin.


Expand Where are AUTEUR products made?

AUTEUR products are made in Germany.

Expand Do AUTEUR products contain any preservatives?

AUTEUR products are formulated to strict EU ingredient standards and do not include any of the following: PEGS, parabens, sulfates phthaltes, mineral oils, dyes, cyclomethicones, nanoparticles.

Expand Is AUTEUR packaging sustainable?

Yes, AUTEUR packaging is free from plastic and the glass bottles are fully recyclable once they are empty and separated from the pump dispenser. 

Expand How should I apply AUTEUR products?

Detailed instructions on how to apply each product are provided in the ‘How to use’ dropdown on the product page.

Expand Should I keep AUTEUR products in the fridge?

All AUTEUR products should be stored at ambient temperature.

Expand What is the shelf life of AUTEUR products?

All AUTEUR products are packaged in airtight containers to ensure maximum potency. Once opened they have a shelf life of 6 months.

Expand How do I know the products are authentic?

All AUTEUR product boxes are affixed with security tags, which contain a QR code that can be scanned to confirm product authenticity.

Expand What does ‘High-Active Skincare Compositions’ mean?

An individual Auteur product can contain up to 40 different active ingredients, each of which are uniquely formulated to include the highest concentration permitted. This means the products penetrate deeper into the epidermis and remain there for longer periods of time, leading to more visible and lasting results.

Expand Will the ‘High-Active Skincare Compositions’ cause irritation?

AUTEUR products are skilfully composed with sophisticated delivery systems which allow the formulas to penetrate deeper into the epidermis, rather than sitting on the surface, which is what leads to irritation. Each formulation also contains ceramides and their patented hyaluronic complexes, which will calm and comfort the skin whilst simultaneously strengthening the
lipid barrier.

Expand What is the Triple Flow Perfluorocarbon Complex?

Three medical grade perfluorocarbons, which accelerate the delivery of oxygen into the skin,
support skin cell regeneration and rejuvenation, drawing moisture and promoting healthier, more radiant skin. It is featured in Composition No. 1 and the Definitive Density Cream.

Expand What is the Hyalufix™ complex?

Sustainably sourced from Thai ginger leaves Hyalufix™ stimulates the skins natural production of hyaluronic acid. It delivers intense hydration of a cellular level and significantly corrects deep set wrinkles, improves skin density whilst firming and plumping.
It is featured in the Definitive Hyaluron Activator.

Expand What are Phytic acids?

A gentle but powerful AHA derived from oat bran. Phytic Acid exfoliates the skin removing dead skin cells to reveal a more vibrant complexion. This potent antioxidant will prevent black heads, tighten pores and protect against free radical damage. These are featured in the Definitive Optimising Mask.

Expand What is SYN®-AKE?

A powerful polypeptide formulated to mimic a protein that is found in the venom of the temple viper. It significantly improves and prevents fine lines and wrinkles and will dramatically lift sagging skin over time by reducing muscular mico-contractions. It is featured in Composition No.1, Definitive Line Serum, Definitive Density Cream and Definitive Eye Cream.

Expand What is Encapsulated Retinol?

A stabilised form of Vitamin A, which supports the skins natural immune system. The retinols encapsulation allows it to penetrate deeper and more efficiently so that it is deposited exactly where it needs to be. It speeds up cellular turnover and maintains a healthy dermis and epidermis without the irritation of traditional retinols.

Expand What is a Hyaluron?

An all-natural, water soluble form of Hyaluronic acid. Due to the low molecular weight, it is able to penetrate deep within the epidermis to attract and bind water and restore skin to its optimum hydration level. It also supports collagen production, maintains elastic and revitalises the complexion.

Expand What is LIFTISS®

A natural extract of the fruit of the baobab tree, liftiss® reduces the
appearance of fine lines and wrinkles by firming, lifting and deeply moisturizing the skin. a phytobioactive, it restores water flow to revitalize and energize skin, refresh the complexion, and help facial features appear sharper and more defined.

Expand I have pigmented skin, what products should I use?

For Pigmented Skin, we would recommend using the Definitive Enzyme Cleanser, Definitive Lifting Toner, Definitive Line Serum, Definitive Retinol Serum and the Composition No.1. All these products contain anti-pigmentation and brightening complexes like Lactic Acid and Peony Root Extract.

Expand I have sensitive skin, what products should I use?

As AUTEUR products are formulated using high active skincare compositions we do not recommend using them if you have sensitive skin.

Expand I have oily skin, what products should I use?

For oily skin we would recommend using theDefinitive Enzyme Cleanser, Definitive Lifting Toner, Definitive Optimising Mask and Composition No.1.

Expand I have mature skin, what products should I use?

The entire AUTEUR product range contains targeted ingredients and complexes such as, as SYN®-AKE, X50 Myocept, Snow Mushroom Extract, Rosmarinyl™ Glucoside and
LIFTISS®, that were specifically formulated to target and treat the main signs of ageing, including fine lines and wrinkles, loss of elasticity, dullness and dehydration.

Expand Which products can I use for rosacea?

As AUTEUR products are formulated using high active skincare compositions, we do not recommend using them if you suffer from Rosacea. Please contact us for further information on how to alleviate redness and reduce blood flow to the skin using our other brands.

Expand I’m pregnant! What product can I use?

All AUTEUR products that are free from pure retinol ingredients are suitable for use throughout pregnancy and when breastfeeding. These include the Definitive Enzyme Cleanser, Definitive Lifting Toner, Definitive Optimising Mask, Definitive Hyaluron Activator, Definitive Line Serum, Definitive Eye Cream and Definitive Density Cream. We always recommend that you mention that you are pregnant to your Skin Care consultant.

Expand I’m pregnant! Can I use skin-care products containing natural retinol?

Yes,products containing natural retinol complexes like Kahai Oil or Bakuchiol are safe to use when pregnant. Kahai Oil, extracted by cold pressing the nuts of the Cacay tree, has a high concentration of Vitamin A, which is a natural and safe retinol. Backuchiol is an extract derived from the leaves and seeds of the babchi plant. It’s a herb to help heal, calm, and soothe the skin. Both of these are safe to use when pregnant.

Expand I’m on medication for acne, what products would be suitable?

If you are currently on Roaccutane or any Tretinoin/Retinol/Vitamin A based product, we would advise you to speak to your dermatologist. For those with active and/or infected acne, we would recommend following a Biologique Recherche prescription designed specifically to target this.


Expand What is Sapelo’s philosophy?

Sapelo Skincare was founded on the belief that injury and acids are not the only the only way to combat the signs of ageing. The luxurious range of products have been formulated to replicate body’s healing response and trigger cellular turnover, without first damaging the skin.

Expand Where are Sapelo products made?

Sapelo is produced and manufactured in small batches in Savannah, Georgia (United States). 

Expand What are bioactive peptides?

Bioactive peptides are short chains of amino acids. Bioactive peptides mimic the immune system’s response, and signal the skin
cells to manufacture more collagen, which results instantly in increasing the skin’s ability to rejuvenate.

Expand Does Sapelo use acids?

Sapelo believes that acids are not the only answer to healthy, beautiful skin, however some of the products do contain naturally occurring acids. Sapelo’s products are designed to provide the same outcomes as modern skincare treatments (e.g. acid peelings and micro dermabrasion) without any irritation, whilst providing restorative benefits.

Expand Is Sapelo vegan?

No, Sapelo is not vegan.

Expand What is the Arctic Red Caviar?

Arctic Red Caviar is used as a highly bio-active collagen boosting product and includes omega 3 fatty acids, vitamins, minerals, proteins, peptides and strong antioxidants. The extract is sourced from cold nutrient-rich waters off the Norwegian coast, and helps activating skin cells to produce collagen, elastin and hyaluronic acid.

Expand Is Sapelo cruelty free?

Yes, Sapelo’s products-are 100% cruelty free.

Expand Is Sapelo organic?

All Sapelo products are comprised of naturally based and bio-active ingredients. They do not contain any dimethicone, or other silicate-based emollients or petroleum-based ingredients.

Expand Is Sapelo sustainable?

Sapelo’s products are made with environmentally sustainable ingredients including ethically sourced oils and non-toxic chemicals. Therefore, all Sapelo products do not contain parabens, sulfates, petrochemicals, GMO’s, triclosan or silicons.

Expand Is Sapelo’s packaging recyclable?

At present, only some aspects of Sapelo’s packaging is recyclable. The tube and the cap from the Anti Ageing Enzyme Mask and the bottle and pump from the Seaweed Cleanser can all be recycled . All components of the Renewing Serum, Rejuvenation Cream, Restoring Eye Serum, Spring Tide Serum and the Softening Emollient cannot be recycled at present.

Expand Can I use Sapelo if I am pregnant?

Yes, all Sapelo’s products are gynaecologist approved and are safe to use during pregnancy. 

Expand Can I use Sapelo if I’m breastfeeding?

Yes, all Sapelo’s products are gynaecologist approved and are safe to use whilst breastfeeding.

Expand Can I use Sapelo if I have rosacea?

Yes, all Sapelo products are suitable if you are affected by rosacea as they contain anti inflammatory and regenerative ingredients like magnolia oil and gardenia stem cells.

Expand Can I use Sapelo if I have a sensitive skin?

For sensitive skin types, we recommend using the Renewing Serum, Tide Serum, and the Restoring Eye Cream.

Expand Can I use Sapelo if I have acne?

For acne tendency skin, we recommend using the Spring Tide Serum, the Restoring Eye Serum, and the Seaweed Cleanser. Some acned complexions also can benefit from using the Anti-Ageing Enzyme Mask and Renewing Serum.

Expand Which products can I use if I’m on medication for acne?

If you are on medication for acne, we recommend using the Spring Tide Serum, Renewing Serum, Restoring Eye Serum and the Seaweed Cleanser.

Expand Which products can I use if I have stressed/tired skin?

For stressed/tired skin, we recommend using the Seaweed Cleanser, Softening Emollient, and the Anti-Ageing Enzyme Mask.

Expand Which products can I use if I have irritated skin?

For irritated and sensitized skin, we recommend using the Spring Tide Serum and Rejuvenating Cream.

Expand Which products can I use if I have dull skin?

For dull and devitalized skin, we recommend using the Renewing Serum and the Rejuvenating Serum.

Expand Which products can I use if I have an oily/combination skin?

For oily/combination skin, we recommend using the Renewing Serum, the Restoring Eye Serum, and the Anti-Ageing Enzyme Mask.

Expand Does Sapelo use any ingredients of concern?

Sapelo Skin Care is formulated without allergens and chemicals to ensure safe and gentle skin care for all skin types.

Expand What is the shelf life of Sapelo’s products?

All Sapelo products have a shelf life of 18 months, and the products should be used within 12 months of being opened.

Expand Should I keep Sapelo products in the fridge?

No, you don’t have to keep Sapelo products in fridge. The products are best stored at ambient temperature. 

Expand Can I use Sapelo alongside other brands?

Yes, you can use our other brands in conjunction with Sapelo.

Expand Can I use Sapelo products with Hydroxy Acids?

Yes, however Sapelo’s products allow the skin to reach the same results without the use of acids by bypassing the step of damage to
kickstart healing.

Expand Can I use Sapelo with Retinoid/Retinol?

It is possible to combine Sapelo products with Retinol/Retinoid, however, it is seen as an unnecessary step as Sapelo’s products have the same ability to mimick your body’s ability to renew and heal the skin, naturally in a gentle way.


Expand How often should I chemically exfoliate?

Every day, morning and evening, except if you are exposed to sun or have sensitive skin. In the case of the former, we would recommend that you only use our exfoliating lotions in the evening and always use SPF protection. If you have sensitive skin, you can space out uses and dilute the exfoliation lotion by using a dampened cotton pad instead of a dry one.

Expand When should I apply my sunscreen?

We advise that you use SPF protection daily, as the last step of your skin care regime. If you are using Biologique Recherche products, the application should happen after your Cream or Finishing Sérum if you use any. Please reapply Protection U.V. SPF 25 regularly (every two hours). Note that Biologique Recherche also has two other solar products: Préparation U.V. and Réparation U.V., to prepare the skin before sun exposure and repair it after exposure.

Expand Do you offer skin care advice?

Of course! If you are not sure about a product that has been recommended to you or would like to ask any questions about the skin care products we supply, please contact us on +44 (0) 20 3358 9998 and ask to speak to a Skin Care Consultant.


Expand Can’t find the product I want / Product I want is out of stock, will you be getting it back?

Unfortunately, due to high demand some products do sometimes sells out. If you can’t find a product on the site that was featured in an email or that you previously purchased, it may be because it has now sold out. Some of our products feature ‘Notify me when available’ which will email you when a product comes back into stock. Contact Customer Services for information on stock delivery dates


Expand Can I be sent samples before I purchase?

No, unfortunately we only send samples out with a purchase, once you have been recommended the correct products for your skin. Please note that a selection of three complimentary prescribed samples will be sent with all orders over £100.

Expand Can I leave my items in the basket before checking out?

Your basket can be saved between visits if you have cookies installed on your device. Please note that you will also need to be logged in to see your basket.

Expand Which payment methods do you accept?

We accept payment by cards from Visa, MasterCard and American Express as well as via Apple Pay.

Expand When will my card be charged?

Payment will be debited and cleared from your account at the point of the order being placed.

Expand What should I do if my payment method has been declined?

If you encounter any issues with payment, please contact our Customer Services on +44 (0) 20 3358 9998 or your bank.

Expand Will I receive confirmation of my orders?

Yes, you will receive an e-mail confirmation generated immediately upon successful order submission. We will then send you a second notification when your order has been shipped. Should you not have received this confirmation, please do contact us as soon as possible and we will rectify the situation for you.

Expand I’ve made a mistake in my order, what can I do?

If you notice any errors after you’ve placed your order, please call Customer Services on +44 (0) 20 3358 9998 or email as soon as possible. Please note that it is not guaranteed that we may be able to assist you with any changes, but we will endeavour to help you as much as we can. Customer Services opening hours are 9.00am-6.00pm Monday-Friday.

Expand Can I cancel my order before it is despatched?

You can cancel your order at any time before it is despatched. Please call Customer Services on +44 (0) 20 3358 9998 or email as soon as possible and we will organise this for you. Should your order already be in the hands of our courier, you will have to wait for the goods to arrive and return them by your own means.

Expand Can I claim VAT back on my purchase made online?

Unfortunately, we do not supply Tax Free Forms, we recommend looking at the HMRC website for further advice, or visit customs airside and reclaim the tax there.


Expand When should I expect my delivery?

We will deliver the merchandise in accordance with the delivery option selected by you. Please check your confirmation email to find out which delivery method was chosen. You can find out more about the different shipping options from our delivery policy here. Any orders placed on weekends or bank holidays will be shipped the next available working day.

Expand How will my order be delivered?

According to the delivery option selected by you, your order may be delivered by Royal Mail, Hermes or DPD couriers. Please note that we may use your provided mobile phone number and email address in order to create delivery notifications when using DPD.

Should you have any further questions, please get in touch with us at Please note that we are available from 9.00am – 6.00pm, Monday to Friday.

Expand Will I receive notification that my order has been dispatched?

Yes, you will receive an email notifying you of your order being shipped.

Expand Do I need to sign for my order?

Yes, all the couriers we use require a signature when they deliver your parcel. Should you not be able to do so, you can provide us with an alternative delivery address where someone will be available to sign for your parcel.


Expand Can I cancel an online or mail order?

Under the distance selling regulations you have the legal right to cancel your order within 14 working days from receipt. Just send us a notice of cancellation by email to and return the items to us in their original, unopened and unused condition. We cannot refund the cost of delivery after dispatch. Please click here to see the full cancellation right section in our terms and conditions.

Expand Which items can’t be returned?

All items can be returned regardless of how the order was placed, as long as they are in their original, unopened and unused condition.

Expand What if the item is faulty?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 14 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for recorded delivery postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.

Expand Can I return an item I received as a gift?

An item that was received as a gift can be returned for an exchange provided you have a gift receipt as your proof of purchase. Refunds can only be made to the original credit or debit card on which the gift was purchased.

Expand How can I receive a refund?

Returned to us within 14 working days, unopened, unused and in its original condition with proof of purchase, then a refund can be issued. Please note that we reserve the right to refuse refund if items are non-saleable. Refunds for valid claims will be made by Embassy of Beauty as soon as possible by the original payment method, no later than 14 working days after we have received the goods. Depending on your bank, refunds can take 3-5 working days after we have processed a refund payment for it to appear on your debit/credit card statement.


Expand How do I create an account?

There are various ways of creating an Embassy of Beauty account. The easiest way is to click on the ‘My EB’ icon in the header of any page you would be visiting. Click on ‘Create an account’ and fill in the information.

Expand I have forgotten my password, what can I do?

After your first attempt, a message saying ‘Invalid login credentials’ will show if you have typed the wrong password. You can either try again or click on ‘Forgot your password?’. Then enter your email address and we will send you an email containing a link to reset your password. Click on ‘Reset Password’ and follow the instructions.

Expand How can I update my account details?

Once you’ve logged in your member area, you will be able to amend personal information and billing/delivery addresses under the ‘Your Account’ tab.

Expand How can I sign up to newsletter?

Either make sure to select the option when creating an account, or visit our website and within the footer you can submit your email address.

Expand How can I unsubscribe from newsletter?

Click here to unsubscribe from our mailing list. Alternatively, you click ‘Unsubscribe’ at the bottom of any newsletter you would have received. You will no longer receive latest news on products and events.

Expand How can I cancel my account?

If you wish to close your online purchasing account, please contact Customer Services on +44 (0) 20 3358 9998 or by email on

Expand How can I remove/change my card details?

Your stored card details are secured using PCI compliant standards and are not stored anywhere within Embassy of Beauty website. We use Cybersource (VISA) for card tokenisation.
If you wish to remove a card, please contact Customer Services on +44 (0) 20 3358 9998.



Click here to set up your Embassy of Beauty account

Once set up, you'll be able to
view all your account activity from here. You will also automatically be enrolled in our MYEB Rewards programme and earn 75 points for creating an account as well as get 1 point for £1 you spend.

Expand How long do points lasts ?

Points accrued from a purchase will expire 1 year from date of that purchase. So, to maintain points, be sure to make the necessary amount of orders every 1 year to maintain your points status and to ensure your points don't expire.


MYEB Rewards is the best
way to earn points which go towards future orders.

You can do this just by shopping, referring a friend or even following us on social media. You can use points to earn discounts on purchases, so the more you collect the more you save. 


You can earn points for all sorts of activities, including reviewing a products, adding your birthday, referring friends and making purchases. To see all the ways you can earn points click here.


For every 100 points you will earn a £10 voucher you can use towards a purchase! See the different tiers here.


Log into your store account and it is on your Account Overview page.


Log into your account and click on the 'My Rewards' tab in the left hand menu.

Scroll down to the 'Rewards' section, where you be able to select the voucher amount applicable to you that you have built up through your purchases and interactions.


Unfortunately, our platform does not support this. Each voucher must be used in one purchase.


Approved: These points can be redeemed for rewards immediately.

Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled).


If you return an order or receive a refund, points will automatically be removed from your account. But don't worry, you can earn them back with your next purchase!


Your pending points will become canceled and will be removed from your account.


You, or someone you referred, cancelled or returned a purchase.


You can share your URL however you see fit with the exception of coupon or deal sites.

You can find your URL by clicking on 'Refer Your Friends' link in the Earn Rewards section - From the My Rewards Tab.

We love seeing our customers share their link on their blogs or social profiles!


It can sometimes take a few minutes for us to process your activity and provide your points.


Not directly. Please redeem your points for a voucher which can then be applied during checkout.


If you no longer wish to earn points, please contact us ( and ask to be removed. You will lose any points you have accrued.


Just contact us ( and we'll re-enroll you. Please note your point total will begin from zero again.

Expand How long does my Tier Status level last

Your tier status, such as L'Aristo and Sa Majeste is renewed every 12 months from the date you joined MyEB Rewards.

So you'll need to spend the minimum amount over the 12 month period to maintain your status level. In the case of L'Aristo status this would be £751+500 over a 12 month period, in order to maintain this status.

Expand Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you wish!