Frequently Asked Questions
In 1970, Yvan Allouche created the first Lotions P50, exfoliating lotions to be used for daily skin care. Unique of its kind, this progressive exfoliating treatment purifies, cleanses and reconditions, restoring the skin's original capacity to regenerate itself and glow from within. However, the original formulas contain phenol, which is an ingredient that has been banned in the European Union. Phenol was responsible for a tingling, burning sensation on the skin, and these formulas are currently only available in the U.S. Biologique Recherche took the opportunity to reformulate phenol-free Lotions P50 to improve the formulas with new and results-driven ingredients. The new formulations of Lotions P50 are available in the UK, please visit the page here.
All Biologique Recherche products are made in their own factory in Suresnes, France.
No, Biologique Recherche is against animal testing in all its forms. All of our formulations, ingredients and products are cruelty free. We comply with all current EU cosmetics directives, including those that prohibited finished cosmetic products from being tested on animals.
The Cosmetic Directive 76 / 768 / EEC 93 / 35 / EEC, 7th amendment (September 11th, 2004), and the new European Regulation (EC) No 1223/2009 led to the ban animal testings for cosmetic purposes.
Biologique Recherche is committed not to use raw materials coming from protected or endangered species. We can ensure that we follow the highest standards of safety, hygiene and traceability.
Animal and vegetal active ingredients in Biologique Recherche products are by-products and all respectful of C.I.T.E.S. guidelines. As a result, we commit to not use raw materials derived from protected or endangered species.
None of Biologique Recherche products destroys nor harms natural resources. Biologique Recherche always maintains in all of its developments a commitment to preserve natural resources. Most of our suppliers located in France abide by ISO 14000 standards.
Biologique Recherche does not use any controversial ingredients to act as preservatives; none of our products contain paraben or silicone.
All Biologique Recherche skin care products have a shelf-life of 12-30 months from manufacturing and there is a best before date and batch code on each product. Once opened, the shelf-life is 3-12 months depending on the product. This is indicated on each product within the following icon:
It is always best to keep your Biologique Recherche in an ambient to cold environment. It is not required to store your products in the fridge, however some masks and serums could be kept in the refrigerator to enjoy a cooling effect.
Please note that if you are using Biologique Recherche Cocktail d’Actifs Régénérants, it is important to follow specific storage instructions. Should you not use one of the bottles entirely, please keep in the fridge and use within 48 hours.
The Prooftag© stickers are a system that was developed to offer a Product Tracking, Counterferteing and Consumer Protection service. This system involves affixing on each Biologique Recherche product, excepted samples and accessories, a label composed of a QR code and a Bubble tag™. These labels allow each product to be tracked from the warehouse to you and ensure not only traceability and quality control of Biologique Recherche products but also health safety. This system proves product authenticity, and fight against counterfeiting and parallel markets.
Biologique Recherche Oxygenating Complex boasts exceptional oxygenating properties: in vitro tests show that the Oxygenating Complex clearly stimulates cellular respiration, when cells lack oxygen. These significant results highlight a direct “oxygen carrying / replenishing” effect, and increases the results of the other active ingredients that will be applied. It is a secret BR formula that contains, among other ingredients, perflurodecalin, a compound known for transporting oxygen.
The exclusive Biologique Recherche Phyto-Complex is a botanical complex composed of Fucus (aka Rockweed), Birch, Ivy and Horsetail. These combined extracts give this Phyto-Complex toning, detoxifying and purifying properties.
Absolutely, you can use the Lotion P50 whilst being pregnant.
All Biologique Recherche products that are free from essential oils are suitable for use throughout your entire pregnancy and when breastfeeding. Although you are able to use all of Biologique Recherche face care products, we recommend to that you always mention that you are pregnant to your Skin Care Consultant.
All Biologique Recherche treatments that are free from essential oils are suitable for use throughout your entire pregnancy and when breastfeeding. Although you are able to use all of Biologique Recherche face care products, we recommend to that you always mention that you are pregnant to your Skin Care Consultant.
If you are currently on Roaccutane or any Tretinoin/Retinol/Vitamin A-based product, we would advise you to speak to your dermatologist. We have a range of facial products that would be suitable for seborrheic Skin Instants® that are prone to acne. Once you are off medication, we recommend that you have a four-week break before starting hydroxy acid-based products such as our Lotions P50.
If you are affected by rosacea, we highly recommend that you utilise our Targeted Sérum, Sérum Erythros, combined with our Biosensible range. With rosacea, we advise that you have a simple skin care routine. Please contact us for further information on how to alleviate redness and reduce blood flow to the skin using Biologique Recherche.
Of course – we don’t expect all of our customers to have a full Biologique Recherche skin care routine! However, we advise that you consult us before using any other skin care product alongside your Biologique Recherche care as it may counteract the effects of our products or sensitise your skin.
Ayuna was created and is made in Spain.
Ayuna translates to 'fasting' in Spanish
Topical fasting is an approach to promote the proper functioning of the skin, without overstimulating and overfeeding it and providing it only with what it needs. The basis for cosmetic fasting is the same as oral fasting: when we eliminate over-stimulation, limit food intake, and follow a balanced diet, the repair and regeneration mechanisms immediately kick-in. In this situation, you activate the cell’s function and its natural defences to a normal level.
Specifically designed as an eco-luxury beauty brand, Ayuna’s botanical scientists have been inspired by the observation and conservation of plant species. They have cultivated, cared for, and researched numerous select plant varieties, from which botanical cells of remarkable quality and effectiveness have been obtained. The cultivation method of these cells is one free of pesticides or contaminants, and which does not exhaust or overexploit our precious natural resources.
Ayuna’s Scientific Garden stems from Botanical Cell Cultures derived from wild plants that are adapted to controlled conditions of a laboratory. It is a vertical, sustainable, and indoor in vitro culture system, from which a high cell density suspension is obtained that is rich in growth factors, transcription and epigenetic factors and peptides.
Ayuna products are formulated to protect the skin’s microbiota with a unique combination of microbiome-friendly preservatives of natural origin.
Ayuna is vegan-friendly and is free-from animal derived ingredients (excluding Cream II, which does include beeswax to help with its richer texture).
Ayuna is completely cruelty free. The brand never has and never will be tested on animals.
All of Ayuna’s ingredients are naturally sourced and, whenever possible, organic. Many of their products boast ingredient lists that are more than 50% organic.
Ayuna uses cultivation methods that have a minimal water consumption and carbon footprint. Using water derived from fruit, rather than traditional water sources, Ayuna uses the smallest amount of water during the production of their products. By using pure botanical ingredients that are pesticide and herbicide free, the production of these products does not damage the environment in which ingredients are found and cultivated.
All of Ayuna’s packaging is completely recyclable. The packaging is made with aminoplastics, rather than conventional plastics. These plastics have a much smaller carbon footprint and the energy consumed during production is also much less than other plastics. Waste and surplus product can also be used on fertilisers for the agricultural industry as part of the same production system.
Ayuna products are developed free from all ingredients that are of concern:
EDTA, BHT, BHA, Phthalates, Synthetic musk, Formaldehyde, Halogenated organic compounds, Isothiazolinones, Parabens, Phenoxyethanol, Benzyl alcohol, Acrylates, Acrylamides, Polyacrylamides, Vinyl & Styrene derivatives, Ethoxylated compounds, Nitrosamine agents, Per & Polyfluroalkyl substances (PFAS), Petrochemicals (propylene glycol, mineral oil), Sulphates, Quats & amines, Synthetic dyes, Aluminium salts, Talc, Siloxanes and Silanes, Toluene, Xylene, Hydroquinone, Retinoids, Chemical sunscreens, Heavy metal & pesticide carriers, Nanoparticles, GMO, Animal origin ingredients, Ionizing radiation.
All ingredients are EcoCert, Natrue, Cosmos and/or ISO Compliant.
All Ayuna products have a shelf life of 12 months once opened. Best before dates can be found on the underside of each product.
Yes! All of Ayuna’s product are safe to be used during pregnancy.
The iconic scent found in all Ayuna products. A cocktail of natural aromatic essential oils: gurjum balm, holywood, myrrh, chamomile, rosemary and buchu.
Mainly the texture, and therefore the skin types each cream is going to work best for. Cream I has a lighter texture, meaning it will pair beautifully with oily / combination skin types. Cream II on the other hand is richer, pairing better with dryer skin types in need of nourishing (Cream II also has added beeswax).
Ayuna’s facials are powders in lotion, that need to be shaken prior to use, resulting in a creamier texture. The facials also use a raspberry vinegar, rather than the apple cider found in the Lotion P50 range. The Ayuna facials also include fermented lactobacillus and cocos nucifera. These are post-biotics. Peptide technology that maintains the balance of the skin’s microbiome by promoting the survival of beneficial microorganisms, as well as providing broad-spectrum protection to the formula against bacteria, yeast, and mould. It also acts as a natural and probiotic preservative.
The Facial Low is generally better for more sensitive skin types, and those who have not used a chemical exfoliant before. The Facial High works best on thicker, more oily skin types.
For dryer skin types we recommend Soap Rich, the Facial Low, Essence, Cellular Oil, Cream III and Velo.
For oily / combination skin types we recommend Soap Detox, the Facial High, Essence, Balm, Cream, Velo.
For normal / balanced skin types we recommend Soap, the Facial Low, Essence, Balm, Cellular Oil, Cream II, Velo.
For mature skin types we recommend Soap Rich, the Facial Low, Balm, Cellular Oil, Cream III and Velo.
For those with sensitive skin we recommend Soap or Soap Rich, the Facial Low, Balm, Cellular Oil, Cream III and Velo.
No! THC is the compound found in cannabis that is the cause of psychoactive effects. Cream III features cannabis sativa callus lysate which is the first generation of cannabis sativa stem cells.
If you are currently on Roaccutane or any Tretinoin/Retinol/Vitamin A based product, we would advise you to speak to your dermatologist. For those with active and / or infected acne we would recommend following a Biologique Recherche prescription designed specifically to target this, once this is dealt with, then we could look at moving onto an Ayuna routine.
Ayuna soaps can be used three ways.
1. As a cleansing mousse. For oily complexions or skin with visible pores, that does not leave an oily residue. Activate it using a cosmetic brush and water to create a creamy foam and massage onto the skin. Remove with warm water and dry.
2. As a cleansing cream. A gentle cleanser that removes impurities and makeup. Lather by lightly wetting hands and rubbing the soap between your palms, creating a creamy texture. Gently massage over the skin, focussing on areas of concern. Rise with water and dry.
3. As a micellar water. Perfectly compatible with delicate skin. Activate the product using water to create a micellar solution, moisten a cotton pad with the micellar solution, carefully cleanse and/or remove makeup from face and eye contour area.
This product can be used once or twice a week. Apply a thick and uniform layer, wait 5 minutes, buff the skin by gently swiping your hand over the skin and rolling the product away, rinse excess and dry.
This product can be used once or twice a week. Apply a fine layer after the cleansing ritual, allow 5-1 minutes, emulsify by adding plenty of water and using gentle circular movements over the skin, rinse the mask off in the shower or remove with warm moistened sponges.
Saponification is a chemical process in which a fatty element is neutralised in a basic aqueous medium to generate soap & glycerine. The method involves mixing the ingredients, saponification or curing.
Unlike conventional industrial processes, artisanal cold saponification is a much lengthier and more delicate process, involving no heat that guarantees the formula retains all the properties of its ingredients as well as very high glycerine content (at least 7-8%). In addition, by using top-quality raw materials, the artisanal cold process does not require repeated washing of the mixture, which is typical in the industrial process. This makes it a much more sustainable and eco friendly technique.
Every natural soap needs a curing or sedimentation phase. This is the process by which the soap matures for a few weeks in a suitable environmental condition, in a cool, dry area, away from heat and direct light. During this phase, the soap gradually acquires its final firmness and colour, the excess water evaporates, and the chemical process of saponification is completed. As a result, no free irritants remain in the final product, resulting in a fine texture and delicately solid bar.
Firstly, cannabis sativa callus lysate is the first generation of cannabis sativa stem cells, that act on the microbiota-skin-brain axis and act as the first instant mood lifter stimulating positive emotions.
Curcuma longa callus lysate is a plasma that consists of the concentrate metabolome of totipotent cells from turmeric rhizome. This metabolome is rich in stress-related cell factors specially designed to act synergistically against brain-skin connection induced stress.
Ayuna uses plasmas rich in botanical cell factors (from pomegranate, cotton, green carrot, turmeric, and noni). They are a synergistic combination of stem cells, growth factors, plus transcription and epigenetic factors.
The lemon water used in Ayuna’s products is 100% organic. It is sublimated water that provides an immediate hydrating effect and enzymatic activity.
Growth factors are proteins that are naturally produced by skin cells and are responsible for maintaining homeostasis, which helps keep your skin alive and healthy. In simpler terms, the purpose of growth factors is to ac as a healing agent.
These fractions represent the first generation of genuine plant peptides.
Epigenetic skincare focuses on the change in skin cells caused by the modification of DNA expression. They can stimulate issue regeneration and protein turnover, resulting in smoother, healthier and younger-looking skin.
AUTEUR products are made in Germany.
AUTEUR products are formulated to strict EU ingredient standards and do not include any of the following: PEGS, parabens, sulfates phthaltes, mineral oils, dyes, cyclomethicones, nanoparticles.
Yes, AUTEUR packaging is free from plastic and the glass bottles are fully recyclable once they are empty and separated from the pump dispenser.
Detailed instructions on how to apply each product are provided in the ‘How to use’ dropdown on the product page.
All AUTEUR products should be stored at ambient temperature.
All AUTEUR products are packaged in airtight containers to ensure maximum potency. Once opened they have a shelf life of 6 months.
All AUTEUR product boxes are affixed with security tags, which contain a QR code that can be scanned to confirm product authenticity.
An individual Auteur product can contain up to 40 different active ingredients, each of which are uniquely formulated to include the highest concentration permitted. This means the products penetrate deeper into the epidermis and remain there for longer periods of time, leading to more visible and lasting results.
AUTEUR products are skilfully composed with sophisticated delivery systems which allow the formulas to penetrate deeper into the epidermis, rather than sitting on the surface, which is what leads to irritation. Each formulation also contains ceramides and their patented hyaluronic complexes, which will calm and comfort the skin whilst simultaneously strengthening the
Three medical grade perfluorocarbons, which accelerate the delivery of oxygen into the skin,
support skin cell regeneration and rejuvenation, drawing moisture and promoting healthier, more radiant skin. It is featured in Composition No. 1 and the Definitive Density Cream.
Sustainably sourced from Thai ginger leaves Hyalufix™ stimulates the skins natural production of hyaluronic acid. It delivers intense hydration of a cellular level and significantly corrects deep set wrinkles, improves skin density whilst firming and plumping.
It is featured in the Definitive Hyaluron Activator.
A gentle but powerful AHA derived from oat bran. Phytic Acid exfoliates the skin removing dead skin cells to reveal a more vibrant complexion. This potent antioxidant will prevent black heads, tighten pores and protect against free radical damage. These are featured in the Definitive Optimising Mask.
A powerful polypeptide formulated to mimic a protein that is found in the venom of the temple viper. It significantly improves and prevents fine lines and wrinkles and will dramatically lift sagging skin over time by reducing muscular mico-contractions. It is featured in Composition No.1, Definitive Line Serum, Definitive Density Cream and Definitive Eye Cream.
A stabilised form of Vitamin A, which supports the skins natural immune system. The retinols encapsulation allows it to penetrate deeper and more efficiently so that it is deposited exactly where it needs to be. It speeds up cellular turnover and maintains a healthy dermis and epidermis without the irritation of traditional retinols.
An all-natural, water soluble form of Hyaluronic acid. Due to the low molecular weight, it is able to penetrate deep within the epidermis to attract and bind water and restore skin to its optimum hydration level. It also supports collagen production, maintains elastic and revitalises the complexion.
A natural extract of the fruit of the baobab tree, liftiss® reduces the
appearance of fine lines and wrinkles by firming, lifting and deeply moisturizing the skin. a phytobioactive, it restores water flow to revitalize and energize skin, refresh the complexion, and help facial features appear sharper and more defined.
For Pigmented Skin, we would recommend using the Definitive Enzyme Cleanser, Definitive Lifting Toner, Definitive Line Serum, Definitive Retinol Serum and the Composition No.1. All these products contain anti-pigmentation and brightening complexes like Lactic Acid and Peony Root Extract.
As AUTEUR products are formulated using high active skincare compositions we do not recommend using them if you have sensitive skin.
For oily skin we would recommend using theDefinitive Enzyme Cleanser, Definitive Lifting Toner, Definitive Optimising Mask and Composition No.1.
The entire AUTEUR product range contains targeted ingredients and complexes such as, as SYN®-AKE, X50 Myocept, Snow Mushroom Extract, Rosmarinyl™ Glucoside and
LIFTISS®, that were specifically formulated to target and treat the main signs of ageing, including fine lines and wrinkles, loss of elasticity, dullness and dehydration.
As AUTEUR products are formulated using high active skincare compositions, we do not recommend using them if you suffer from Rosacea. Please contact us for further information on how to alleviate redness and reduce blood flow to the skin using our other brands.
All AUTEUR products that are free from pure retinol ingredients are suitable for use throughout pregnancy and when breastfeeding. These include the Definitive Enzyme Cleanser, Definitive Lifting Toner, Definitive Optimising Mask, Definitive Hyaluron Activator, Definitive Line Serum, Definitive Eye Cream and Definitive Density Cream. We always recommend that you mention that you are pregnant to your Skin Care consultant.
Yes,products containing natural retinol complexes like Kahai Oil or Bakuchiol are safe to use when pregnant. Kahai Oil, extracted by cold pressing the nuts of the Cacay tree, has a high concentration of Vitamin A, which is a natural and safe retinol. Backuchiol is an extract derived from the leaves and seeds of the babchi plant. It’s a herb to help heal, calm, and soothe the skin. Both of these are safe to use when pregnant.
If you are currently on Roaccutane or any Tretinoin/Retinol/Vitamin A based product, we would advise you to speak to your dermatologist. For those with active and/or infected acne, we would recommend following a Biologique Recherche prescription designed specifically to target this.
Sapelo Skincare was founded on the belief that injury and acids are not the only the only way to combat the signs of ageing. The luxurious range of products have been formulated to replicate body’s healing response and trigger cellular turnover, without first damaging the skin.
Sapelo is produced and manufactured in small batches in Savannah, Georgia (United States).
Bioactive peptides are short chains of amino acids. Bioactive peptides mimic the immune system’s response, and signal the skin
cells to manufacture more collagen, which results instantly in increasing the skin’s ability to rejuvenate.
Sapelo believes that acids are not the only answer to healthy, beautiful skin, however some of the products do contain naturally occurring acids. Sapelo’s products are designed to provide the same outcomes as modern skincare treatments (e.g. acid peelings and micro dermabrasion) without any irritation, whilst providing restorative benefits.
No, Sapelo is not vegan.
Arctic Red Caviar is used as a highly bio-active collagen boosting product and includes omega 3 fatty acids, vitamins, minerals, proteins, peptides and strong antioxidants. The extract is sourced from cold nutrient-rich waters off the Norwegian coast, and helps activating skin cells to produce collagen, elastin and hyaluronic acid.
Yes, Sapelo’s products-are 100% cruelty free.
All Sapelo products are comprised of naturally based and bio-active ingredients. They do not contain any dimethicone, or other silicate-based emollients or petroleum-based ingredients.
Sapelo’s products are made with environmentally sustainable ingredients including ethically sourced oils and non-toxic chemicals. Therefore, all Sapelo products do not contain parabens, sulfates, petrochemicals, GMO’s, triclosan or silicons.
At present, only some aspects of Sapelo’s packaging is recyclable. The tube and the cap from the Anti Ageing Enzyme Mask and the bottle and pump from the Seaweed Cleanser can all be recycled . All components of the Renewing Serum, Rejuvenation Cream, Restoring Eye Serum, Spring Tide Serum and the Softening Emollient cannot be recycled at present.
Yes, all Sapelo’s products are gynaecologist approved and are safe to use during pregnancy.
Yes, all Sapelo’s products are gynaecologist approved and are safe to use whilst breastfeeding.
Yes, all Sapelo products are suitable if you are affected by rosacea as they contain anti inflammatory and regenerative ingredients like magnolia oil and gardenia stem cells.
For sensitive skin types, we recommend using the Renewing Serum, Tide Serum, and the Restoring Eye Cream.
For acne tendency skin, we recommend using the Spring Tide Serum, the Restoring Eye Serum, and the Seaweed Cleanser. Some acned complexions also can benefit from using the Anti-Ageing Enzyme Mask and Renewing Serum.
If you are on medication for acne, we recommend using the Spring Tide Serum, Renewing Serum, Restoring Eye Serum and the Seaweed Cleanser.
For stressed/tired skin, we recommend using the Seaweed Cleanser, Softening Emollient, and the Anti-Ageing Enzyme Mask.
For irritated and sensitized skin, we recommend using the Spring Tide Serum and Rejuvenating Cream.
For dull and devitalized skin, we recommend using the Renewing Serum and the Rejuvenating Serum.
For oily/combination skin, we recommend using the Renewing Serum, the Restoring Eye Serum, and the Anti-Ageing Enzyme Mask.
Sapelo Skin Care is formulated without allergens and chemicals to ensure safe and gentle skin care for all skin types.
All Sapelo products have a shelf life of 18 months, and the products should be used within 12 months of being opened.
No, you don’t have to keep Sapelo products in fridge. The products are best stored at ambient temperature.
Yes, you can use our other brands in conjunction with Sapelo.
Yes, however Sapelo’s products allow the skin to reach the same results without the use of acids by bypassing the step of damage to
It is possible to combine Sapelo products with Retinol/Retinoid, however, it is seen as an unnecessary step as Sapelo’s products have the same ability to mimick your body’s ability to renew and heal the skin, naturally in a gentle way.
Every day, morning and evening, except if you are exposed to sun or have sensitive skin. In the case of the former, we would recommend that you only use our exfoliating lotions in the evening and always use SPF protection. If you have sensitive skin, you can space out uses and dilute the exfoliation lotion by using a dampened cotton pad instead of a dry one.
We advise that you use SPF protection daily, as the last step of your skin care regime. If you are using Biologique Recherche products, the application should happen after your Cream or Finishing Sérum if you use any. Please reapply Protection U.V. SPF 25 regularly (every two hours). Note that Biologique Recherche also has two other solar products: Préparation U.V. and Réparation U.V., to prepare the skin before sun exposure and repair it after exposure.
Of course! If you are not sure about a product that has been recommended to you or would like to ask any questions about the skin care products we supply, please contact us on +44 (0) 20 3358 9998 and ask to speak to a Skin Care Consultant.
Unfortunately, due to high demand some products do sometimes sells out. If you can’t find a product on the site that was featured in an email or that you previously purchased, it may be because it has now sold out. Some of our products feature ‘Notify me when available’ which will email you when a product comes back into stock. Contact Customer Services for information on stock delivery dates
ORDERS & PAYMENT
No, unfortunately we only send samples out with a purchase, once you have been recommended the correct products for your skin. Please note that a selection of three complimentary prescribed samples will be sent with all orders over £100.
Your basket can be saved between visits if you have cookies installed on your device. Please note that you will also need to be logged in to see your basket.
We accept payment by cards from Visa, MasterCard and American Express as well as via Apple Pay.
Payment will be debited and cleared from your account at the point of the order being placed.
If you encounter any issues with payment, please contact our Customer Services on +44 (0) 20 3358 9998 or your bank.
Yes, you will receive an e-mail confirmation generated immediately upon successful order submission. We will then send you a second notification when your order has been shipped. Should you not have received this confirmation, please do contact us as soon as possible and we will rectify the situation for you.
If you notice any errors after you’ve placed your order, please call Customer Services on +44 (0) 20 3358 9998 or email firstname.lastname@example.org as soon as possible. Please note that it is not guaranteed that we may be able to assist you with any changes, but we will endeavour to help you as much as we can. Customer Services opening hours are 9.00am-6.00pm Monday-Friday.
You can cancel your order at any time before it is despatched. Please call Customer Services on +44 (0) 20 3358 9998 or email email@example.com as soon as possible and we will organise this for you. Should your order already be in the hands of our courier, you will have to wait for the goods to arrive and return them by your own means.
Unfortunately, we do not supply Tax Free Forms, we recommend looking at the HMRC website for further advice, or visit customs airside and reclaim the tax there.
We will deliver the merchandise in accordance with the delivery option selected by you. Please check your confirmation email to find out which delivery method was chosen. You can find out more about the different shipping options from our delivery policy here. Any orders placed on weekends or bank holidays will be shipped the next available working day.
According to the delivery option selected by you, your order may be delivered by Royal Mail, Hermes or DPD couriers. Please note that we may use your provided mobile phone number and email address in order to create delivery notifications when using DPD.
Should you have any further questions, please get in touch with us at firstname.lastname@example.org. Please note that we are available from 9.00am – 6.00pm, Monday to Friday.
Yes, you will receive an email notifying you of your order being shipped.
Yes, all the couriers we use require a signature when they deliver your parcel. Should you not be able to do so, you can provide us with an alternative delivery address where someone will be available to sign for your parcel.
Under the distance selling regulations you have the legal right to cancel your order within 14 working days from receipt. Just send us a notice of cancellation by email to email@example.com and return the items to us in their original, unopened and unused condition. We cannot refund the cost of delivery after dispatch. Please click here to see the full cancellation right section in our terms and conditions.
All items can be returned regardless of how the order was placed, as long as they are in their original, unopened and unused condition.
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 14 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for recorded delivery postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.
An item that was received as a gift can be returned for an exchange provided you have a gift receipt as your proof of purchase. Refunds can only be made to the original credit or debit card on which the gift was purchased.
Returned to us within 14 working days, unopened, unused and in its original condition with proof of purchase, then a refund can be issued. Please note that we reserve the right to refuse refund if items are non-saleable. Refunds for valid claims will be made by Embassy of Beauty as soon as possible by the original payment method, no later than 14 working days after we have received the goods. Depending on your bank, refunds can take 3-5 working days after we have processed a refund payment for it to appear on your debit/credit card statement.
There are various ways of creating an Embassy of Beauty account. The easiest way is to click on the ‘My EB’ icon in the header of any page you would be visiting. Click on ‘Create an account’ and fill in the information.
After your first attempt, a message saying ‘Invalid login credentials’ will show if you have typed the wrong password. You can either try again or click on ‘Forgot your password?’. Then enter your email address and we will send you an email containing a link to reset your password. Click on ‘Reset Password’ and follow the instructions.
Once you’ve logged in your member area, you will be able to amend personal information and billing/delivery addresses under the ‘Your Account’ tab.
Either make sure to select the option when creating an account, or visit our website and within the footer you can submit your email address.
Click here to unsubscribe from our mailing list. Alternatively, you click ‘Unsubscribe’ at the bottom of any newsletter you would have received. You will no longer receive latest news on products and events.
If you wish to close your online purchasing account, please contact Customer Services on +44 (0) 20 3358 9998 or by email on firstname.lastname@example.org.
Your stored card details are secured using PCI compliant standards and are not stored anywhere within Embassy of Beauty website. We use Cybersource (VISA) for card tokenisation.
If you wish to remove a card, please contact Customer Services on +44 (0) 20 3358 9998.
My EB REWARDS
Click here to set up your Embassy of Beauty account
Once set up, you'll be able to
view all your account activity from here. You will also automatically be enrolled in our MYEB Rewards programme and earn 75 points for creating an account as well as get 1 point for £1 you spend.
Points accrued from a purchase will expire 1 year from date of that purchase. So, to maintain points, be sure to make the necessary amount of orders every 1 year to maintain your points status and to ensure your points don't expire.
MYEB Rewards is the best
way to earn points which go towards future orders.
You can do this just by shopping, referring a friend or even following us on social media. You can use points to earn discounts on purchases, so the more you collect the more you save.
You can earn points for all sorts of activities, including reviewing a products, adding your birthday, referring friends and making purchases. To see all the ways you can earn points click here.
For every 100 points you will earn a £10 voucher you can use towards a purchase! See the different tiers here.
Log into your account and click on the 'My Rewards' tab in the left hand menu.
Scroll down to the 'Rewards' section, where you be able to select the voucher amount applicable to you that you have built up through your purchases and interactions.
Unfortunately, our platform does not support this. Each voucher must be used in one purchase.
Approved: These points can be redeemed for rewards immediately.
Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled).
If you return an order or receive a refund, points will automatically be removed from your account. But don't worry, you can earn them back with your next purchase!
Your pending points will become canceled and will be removed from your account.
You, or someone you referred, cancelled or returned a purchase.
You can share your URL however you see fit with the exception of coupon or deal sites.
You can find your URL by clicking on 'Refer Your Friends' link in the Earn Rewards section - From the My Rewards Tab.
We love seeing our customers share their link on their blogs or social profiles!
It can sometimes take a few minutes for us to process your activity and provide your points.
Not directly. Please redeem your points for a voucher which can then be applied during checkout.
If you no longer wish to earn points, please contact us (email@example.com) and ask to be removed. You will lose any points you have accrued.
Just contact us (firstname.lastname@example.org) and we'll re-enroll you. Please note your point total will begin from zero again.
Your tier status, such as L'Aristo and Sa Majeste is renewed every 12 months from the date you joined MyEB Rewards.
So you'll need to spend the minimum amount over the 12 month period to maintain your status level. In the case of L'Aristo status this would be £751+500 over a 12 month period, in order to maintain this status.
No. Go ahead and earn as many as you wish!